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BI Analyst - Workforce Management, Data Analysis & Reporting

1 - 6 YearsBengaluru

Posted: 7 days ago

Job Description

WFM:
  • Prepares intraday reports on staff attendance.
  • Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
  • Manages changes to scheduling to ensure adequate daily resource coverage.
  • Maintain running report of attendance incidents.
  • Analyse leave submissions and approve/deny leave slots based on their effect on operations.
  • Monitor attendance and schedule adherence.
  • Processes schedule trade requests for posted schedules
  • Processes management requests for modifications of scheduling events (meetings/training/feedback session).
  • Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.
  • Collaborate with Fulfilment Operations Department Management on identifying opportunities to further optimize our workforce.
  • Performs any other related duties as required or assigned. 
  • Create automated and semi-automated tracking sheets using MS Excel

MIS & Reporting:

  • Preparing various reports like performance trend reports, product analytical report, variance reports, Quarterly rolling forecasts, business review reports, etc.
  • Interpreting unit wise performance and comparing with the past to provide useful conclusions / recommendation.
  • Investigating and understanding key reasons behind the results, documenting the same for future references and providing clear, concise and timely analysis
  • Creating basic FP&A reports on Operational business model
  • Designing and developing new analysis and reporting as required.
  • Provides analytical support for special projects.
  • Prepare and hold frequent performance review with the management.


Salary: Not Disclosed by Recruiter
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile

  • 2-5 Years experience in Workforce Management, preferably in contact centres with at least 50 employees.
  • Bachelors degree preferred, or 3 plus years relevant work experience.
  • Experience with Workforce Management software (scheduling, performance tracking, reporting)
  • Demonstrated strong analytical skills, with emphasis on forecasting.
  • Ability to work occasionally evenings and weekends to meet deadlines.
  • Immaculate skills in using MS Excel
o Create flexible data aggregations using pivot tables
o Represent data visually using pivot charts
o Calculate margins and other common ratios using calculation on pivot table
o Filter data using slicers in multiple pivot tables
o Create aggregate reports using formula-based techniques
o Use of formulas in segregating relevant data



Company Profile

Mystifly Consulting (India) Pvt. Ltd.
Mystifly is a B2B travel technology company, founded in 2009 and headquartered in Singapore. We have over 2500 customers in 60+ countries using our airfare distribution products including some of the biggest OTAs in the world. We offer one-of-a-kind platform consolidating 900+ airlines including 170+ LCCs across 70+ points-of-sale countries allowing customers to transact in their local currency.
Since our inception, we have been redefining airfare distribution with our proprietary intelligence driven algorithms, for which we have won many accolades for our travel technology, including an award for the fastest growing Travel Technology business.
With over 65 billion people expected to travel by air between, now and 2030, we intend to continue redefining the world of airfare distribution to make it easy, fast and flexible for people to buy air products
View Contact Details+
Contact Details

Recruiter Name:Sreedevi Praveen

Contact Company:Mystifly Consulting (India) Pvt. Ltd.

Website:http://mystifly.com/