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Product Support

2 - 5 YearsBengaluru Bangalore

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Posted: 54 days ago

Job Description

Did you know that over 65 billion people around the globe are expected to travel by air between now and 2030? Finding the cheapest airfare deals will always be the top priority on their minds. To that intent, Mystifly has been redefining air fare pricing with our intelligence driven frameworks and unearthing cheaper ways to travel.

If you want to impact how billions of travellers across the globe will choose to fly in the next coming years, then you are welcome to join Mystifly's Product Engineering Group at Bengaluru. Awarded for its travel technology and as one of the fastest growing Travel Technology business, Mystifly currently makes a difference to travellers in 60+ countries.

If this interests you, our Chief Technology Officer has a message you must not miss. Please copy the following URL on your browser to view: https://youtu.be/K20QkVaYpmQ


What is expected from you?

  • Understanding of product capabilities and service, effectively communicate all offerings to the Customer.
  • Scheduling Product demo and training as per Customers requirement.
  • Communicates the Customer's goals and represent the Customer's interests to the team. Provides regular two-way communication between the Customer and team, to provide strong team representation and set proper Customer expectations.
  • Efficiently managing Customer expectation and resolving Customer issues.
  • Own Customer contracts and review deliverables under the agreement
  • Work closely with the other business teams in order to identify potential issues and/or opportunities within or related to the business.
  • Aware and in pursuit of opportunities for account growth and new business, involving the Sales or other teams.
  • Responsible for educating all Customers of new developments which can be a value-add to Customers business.
  • Provide regular input on all account activity, including status and call reports on a weekly basis.

The PST is expected to consistently provide excellent Customer service to accounts under their prevue, as well as represent Customer needs and goals within the organization to ensure quality is not compromised.

In addition, the PST will build relationships with Customers to encourage new business opportunities and repeated business from current Customers.

The Product Support Team (PST) serves as the primary business contact for the Customer and is responsible for Customer satisfaction.


Salary: Not Disclosed by Recruiter
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Role Category: Technical Support
Role: Customer Support Engineer/Technician
Keyskills:

Desired Candidate Profile

Skills you must have:

  • Excellent written and oral communication skills (English). 
  • Basin understanding of Computers and web based products.
  • Basic Experience in managing a Customer relationship is an added advantage. 
  • Knowledge of GDS Airline/ Travel domain / IATA is an added advantage



Company Profile

Mystifly Global Consolidation & Technology Services Pte Ltd
Mystifly is an anywhere-to-anywhere B2B global airfare marketplace offering airfare consolidation from 600+ IATA and non-IATA airlines, multi-GDS, and 180+ LCCs, sourced from 70+ point of sale countries in the Americas, EMEA and APAC.

Founded in 2009, the company focuses on applying the right mix of technology and inventive thought process to create solutions to disrupt and simplify air travel.

Mystiflys flagship air ticketing platform MyFareBox, along with a suite of technology-driven products today are empowering over 2500 customers globally to service their customers better. This includes 22 of the top 50 UK TMCs, 60+ global OTAs, and nine of the top 10 Indian TMCs, among several others.

Recipient of the World's Leading Airline Consolidator title from World Travel Award in 2015 and 2016, Mystifly ticketed over 34,000 unique city pairs spread over 190 origin countries in 2016 alone.

Get a glimpse of what makes Mystifly: https://youtu.be/4h0PWHeFfcg

For more information, please visit us @ www.mystifly.com
View Contact Details+
Contact Details

Recruiter Name:Kishore/Basavaraj

Contact Company:Mystifly Global Consolidation & Technology Services Pte Ltd

Telephone:8880822744

Website:http://careers.mystifly.com