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Sr. Travel Consultant with World's Leading Airline Consolidator

3 - 6 YearsBengaluru

Posted: 34 days ago

Job Description

  • Providing client support solutions over phone, email or online chat
  • Handling high volume of inbound calls and email queries, providing support to travel agents ad clients pertaining to all booking related enquiries
  • Interacting with the Airlines / customers
  • Issuance of GDS tickets and handling client query emails within stipulated TAT
  • Provide hands on support to clients on airline ticket bookings, cancellations and refunds
  • Handling Post Booking queries like seat assignment/ baggage inquiries / date change / cancellations
  • Good knowledge on Geography, IATA City codes and Airline codes
  • Selling Air Packages to customers
  • First Call Resolution

Salary: Not Disclosed by Recruiter
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: Travel, Tours, Ticketing, Airlines
Role Category: Ticketing/Travel/Documentation
Role: Travel Agent
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

  • o Experience in International Travel domain (Mandatory)
  • Excellent communication skills, both verbal and written
  • Experience in voice process (working on UK/ US process would be a plus)
  • Prior experience in a B2C or B2B environment
  • GDS Knowledge at least 1 (Galileo, Abacus and Sabre)
  • Able to multi- task and work under pressure
  • Willing to work in rotational shifts

Company Profile

Mystifly Consulting (India) Pvt. Ltd.
Mystifly is a B2B travel technology company, founded in 2009 and headquartered in Singapore. We have over 2500 customers in 60+ countries using our airfare distribution products including some of the biggest OTAs in the world. We offer one-of-a-kind platform consolidating 900+ airlines including 170+ LCCs across 70+ points-of-sale countries allowing customers to transact in their local currency.
Since our inception, we have been redefining airfare distribution with our proprietary intelligence driven algorithms, for which we have won many accolades for our travel technology, including an award for the fastest growing Travel Technology business.
With over 65 billion people expected to travel by air between, now and 2030, we intend to continue redefining the world of airfare distribution to make it easy, fast and flexible for people to buy air products
View Contact Details+
Contact Details

Recruiter Name:Sreedevi Praveen

Contact Company:Mystifly Consulting (India) Pvt. Ltd.