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Travel Consultant with World's Leading Airline Consolidator Company

1 - 6 YearsBengaluru

Posted: 27 days ago

Job Description

Providing client support solutions over phone, email or online chat
1) Handling high volume of inbound calls and email queries, providing support to travel agents ad clients pertaining to all booking related enquiries
2) Interacting with the Airlines / customers
3) Issuance of GDS tickets and handling client query emails within stipulated TAT
4) Provide hands on support to clients on airline ticket bookings, cancellations and refunds
5) Handling Post Booking queries like seat assignment/ baggage inquiries / date change / cancellations
6) Basic knowledge on Geography, IATA City codes and Airline codes
7) Selling Air, Hotel, Reservation and Vacation Packages to customers
8) First Call Resolution

Salary: Not Disclosed by Recruiter
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: Travel, Tours, Ticketing, Airlines
Role Category: Ticketing/Travel/Documentation
Role: Travel Agent
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

* Experience in International Travel domain (Mandatory)
* Excellent communication skills, both verbal and written
* Experience in voice process (working on UK/ US process would be a plus)
* Prior experience in a B2C or B2B environment
* GDS Knowledge (Galileo, Abacus and Sabre)
* Able to multi- task and work under pressure
* Willing to work in rotational shifts

Company Profile

Mystifly Consulting (India) Pvt. Ltd.
View Contact Details+
Contact Details

Recruiter Name:Sreedevi Praveen

Contact Company:Mystifly Consulting (India) Pvt. Ltd.



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